How to Deal With Samples Chargeback, Abrasives Manufacturers?

Abrasives manufacturers, if you meet this kind of circumstance: Customers insist on refund the deposit after receiving samples, and also want to cancel the order. But this product has been produced, and the samples are inspected strictly and carefully before sending out. Some guests have high quality requirement: "I received your samples, but I'm not very satisfied. Please return the deposit to me." How to deal with the problems like that?

Aiming at this problem, two manufacturing companies shared their views.

This problem is mainly caused by shortcomings in pre-construction work. What we need to do now is to find  the cause. If customers are not satisfied with the product, there is sure to be a point where they are not satisfied. We need to find out it to improve and avoid in the future.

It may lie in quality management and their understanding for customers’ quality requirement, or the work flow and detailed business arrangement are not considered clearly enough. Mixing samples and bulk shipment are very dangerous. If you satisfy customers, the factory will have a loss, but if not shipped according to customer's request, the losses would be greater. If customers don’t see the sample, and don’t make a decision, please don’t make mass production, otherwise it will bring big risks for enterprises.

In the process of making samples, it must reflect the company's overall business process. Firstly, the samples must be recognized by customers. After all, buyers only give a deposit not all payment for goods. If the samples are failed, it will produce the above problems.

Please be sure to check out customers’ various requirements on product quality.

In the process of making samples, it ensures to meet customers’ requirements and recognition.

In the process of mass production, quality control is quite important, and each product and samples should be consistent.